Mental Health Answering Service
Your patients are just as tired as you are, and when they need immediate help they want to be able to rely on you for it. That’s why it’s time to invest in answering services you can rely on, and we are here to help you help your patients through difficult times. We want to improve services that you offer, and an answering service for mental health does just that.
Why Choose a Mental Health Answering Service or Behavioral Health Services?
Behavioral health services are more important than ever, and there are hundreds of phone calls to mental health services every day looking for help and support. 1 in 5 adults in the USA suffer from mental health issues, and as many as 42% are stuck waiting for treatment. The worst part is that WHO reported up to 80% of people suffering from mental health conditions do not seek help because they are worried or feel they won’t be taken seriously.
We want to be the change for crisis intervention, and we want to help you support patients who are going through a hard time and need the extra help. In a time when so many people are being turned away from help when they need it most, let us help you handle emergency calls after business hours and ensure your patients are cared for properly.
How Does the Mental Health Answering Service Process Work?
When a caller comes through to the answering service looking for support, our automated system will answer the phone and take them through the next steps. All urgent calls are sent straight through to the on-duty medical professional within three seconds. This means that the client is seen to quickly and isn’t left waiting.
For all behavioral health calls that are not emergencies, the messages are bundled together and delivered to you the next working day – or as per any instructions you have left. Once business hours resume, you will be able to look through them in your own time and schedule appointments as well as get in contact with anyone who needs it. All messages are transcribed and sent to your preferred device.
It really is that simple, and we pride ourselves on being able to offer a service that takes the tricky parts out. They are also fully customizable, allowing you to tailor the answering services you’re using to suit the needs of your practice. Whether you are in need of a psychiatric answer service or more general mental health answering services, we have proven ourselves to be the service of choice for many a mental health practice over the decades. Given our years of experience serving mental health professionals, we know exactly how to implement a reliable and reassuring service for you and your patients.
Benefits of a Mental Health Answering Service
Being able to prioritise behavioral health and get patients the support they need is so important, and it is part of what builds a sense of trust between you and the community you serve. However, you need to be able to remain efficient and keep your focus on patient care – this is why there are so many benefits to an answering service for mental health.
- Keeps Patient Information Private
We are fully HIPAA compliant, as all good answering services should be, and we ensure that every phone call remains sealed. It gives you and the client peace of mind, ensuring that their struggles are kept between you and no information is leaked. This is part of why an automated service like ours is so much better – there is no risk of human error or leaked information.
- 24/7 Services
We run 24/7 to ensure that your patients can find the support they need outside of business hours. Sometimes we just need someone to listen so that we make the right choices, and every emergency call matters to us. We will always ensure they get through quickly and efficiently to the relevant medical professional no matter what time it is.
- Saves You Time and Money
What our clients love is how we provide a friendly automated service that delivers as expected for a low cost that you don’t find anywhere else. We are here to help you keep costs down so that patients can get in contact when they need to.
Additionally, we have a strong focus on saving you time. When you are busy constantly answering phones in case it is an emergency, you barely have time for the person right in front of you. We want to help you regain that balance. That’s why we provide a cost-effective and efficient answering service that works for you.
How Much Do Mental Health Services Cost?
Crisis intervention is stressful enough without having to worry about costs. So many answering services will charge per call or have prices that fluctuate depending on the call volume. There are even some that have hidden costs you never see coming, only to surprise you with a shocking bill at the end of the month. Medical Answering Service AI is here to change that.
We charge a flat rate of $69 per month, and you can rest easy knowing that this price is fixed so you know exactly what to expect every billing cycle. Our dedication to our clients means that we provide quality answering services without a hefty price tag. The medical field struggles enough, and mental health is so often financially neglected.
When I switched to No More Phone Tag, I was mainly frustrated with the outrageous cost of my old service. I thought that an automated service would not be as patient-friendly, but I wanted to see if it would still work. Well, was I surprised? It turns out that my patients like No More Phone Tag better than my old “live” service. Why? Because it’s quicker, they know that I get the complete message, and I’m able to get back to them quickly. When my patients call me after hours with an urgent medical issue, they want to talk to the doctor, not to some call center person that has no medical expertise.
We've been providing services to mental health providers since 1991, and with 97.1% of our customers staying with us, it's easy to see that we know what we're doing. What happens to the few that leave? Well, it's because they retire - we're here with you throughout your career.
The best part is that we have a 14-day free trial so that you can test out our answering service and see if it's the right fit for you. With full HIPAA compliance and excellent reviews, we're a company you can trust, and our free trial will prove just that. Reach out to us for a free sales consultation today.
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How Does Your Service Handle a Mental or Behavioral Health Crisis?
Our service handles a behavioral health crisis by ensuring that patients are put through to the relevant medical professional within three seconds in an emergency. As a fully automated service, there is no risk of human error and we handle every phone call with efficiency to ensure that patients are getting the help they need.
Is your Mental Health Answering Service Around the Clock?
Our mental health answering service is available around the clock, 24/7, so that your patients have help when they are experiencing distress. However, if the situation is exceptionally serious, we strongly recommend that anyone struggling with harmful thoughts contacts the national suicide prevention lifeline immediately.
Do You Provide Bilingual Answering Services?
In some parts of the United States, being able to provide care to people in multiple languages is a huge plus. If you or your team are able to serve clients in multiple languages, our multilingual answering service is ready to serve your mental health practice today. For more information on our bilingual answering services, please see here.