At Medical Answering Service AI, we are dedicated to bringing you peace of mind and to making receiving phone calls at your medical practice a more efficient and positive experience.
Our vision is to be the premium provider of medical answering services in the continental USA.
Our mission is to have every call answered professionally and friendly, to ensure that patients get the quickest possible response and doctors have 100% accurate messages.
Our end goal is to see that doctors, patients, and management never have to worry whether the answering service is doing its job well.
Our values include utilizing the latest technologies and practicing “old fashion” TOP LEVEL customer service.
As stated in the name of our business, we use the very best of AI technology to make this type of positive phone answering experience your reality.
What follows is how we came to be, how AI is used in our business, and our vision of the type of telephone answering services we aim to continue to provide.
How Our Telephone Answering Service Began
Our journey began in 1987. Walter Lundstrom was working as a Goodwill Ambassador for Sweden and Rotary, and this year changed his life forever. He met the love of his life, a vibrant Southern Belle from Nashville, and she told him that his interest in the evolving world of telecommunications and computers would be better received in the US as opposed to Sweden. It was from this that what is now known as Medical Answering Service AI was born.
An avid entrepreneur, Walter readily experimented with the most cutting-edge technologies available to small businesses at the time. He was able to take some of the most high-tech call answering tools available and rebuild them into services that were affordable, customizable, and efficient. On top of that, he made it so that they could work to cater to the needs of each individual company – matching their situation and image.
Technology continued to evolve, and it was in 2022 that Walter decided to embark on an ambitious rebranding journey for his company. AI technology is the best that is out there, and it has become an integral part of the company in a bid to save time and money for clients while also providing that same reliable and secure service.
Why are We Called Medical Answering Service AI?
For many years, we went by the name No More Phone Tag. Just like this one, it was an automated service and we had great success with doctors and medical professionals across the country. But in the time we have been working as a telephone answering service, we have also learned a great deal.
The incorporation of artificial intelligence and better automation combined with the wisdom we have gained across the decades meant that we needed something fresh to really showcase the new technologies we use. That’s why we decided to rebrand and came up with the name Medical Answering Service AI.
We are more than both an AI answering machine and a virtual receptionist there to answer calls. After we initially interview you, draft your response scripts leveraging our AI tools, and connect with your existing phone system, you will be all set with your complete automated phone systems solution.
Why the new company brand name?
It encapsulates who we are and what we do while also showcasing the exciting new technology that we have started using. We’ve always been automated, but we’re also proud of the fact that we ensure our services are constantly upgraded and prepared for an ever-changing world.
We want you to know that we aren’t just here to provide exceptional service, we’re also better and more reliable than phone answering agents because you don’t need to worry about notes being made and information being relayed incorrectly. Our 97.1% customer retention rate is a testament to the great experience our business customers have steadily received.
Try our Medical Answering Service FREE!
Your 14-day FREE trial will allow you to see why doctors have been choosing us since 1991.
How We Use AI in Our Automated Answering Services
Using artificial intelligence for a medical answering service might not seem very intuitive. However, the applicability of AI and other technologies is constantly growing and evolving – and we came to see how it could be applicable for phone answering services as well.
What we have done is harness the power of Watson AI for our medical transcriptions. What this means is that our customers can rest assured that the response templates we provide are both HIPAA compliant and also based on the most cutting technology available.
What is the Watson AI?
Well, it first rose to fame when it won Jeopardy over another famous computer known as Deep Blue. It was Deep Blue that was able to beat the world chess champion Kasparov just a few years prior.
This begs the question of which computer is smarter, Watson AI or Deep Blue?
The truth is that they are both very different in the way they work. Deep Blue is exceptionally fast but also functioned well within the normal realm of computers. Watson has the addition of artificial intelligence, which means that it continues to learn, improve, and evolve over time.
Watson has been around since 2011, and it continues to become smarter every day. With regard to transcript work, this means that the more recorded messages Watson listens to, the better it becomes at finding the correct transcription. What this has done is give our customers a new level of flexibility and reliability when using our answering services.
Is there a non-AI option?
We do also have an operator-based transcription service, but it is so much slower and also costs a great deal more to produce. The AI aspect of our answering services really adds to the speed and reliability
Having AI-created transcriptions gives our customers the freedom and flexibility of efficiently adding both transcriptions and recordings to patient files while ensuring long-term quality. Right now we’re only transcribing English, but other languages are just around the corner and we can’t wait to fully implement them.
Providing Affordable Telephone Answering Services
We know how expensive it can be to run a medical practice and try to keep things organized with clients in your business. What you don’t need is an answering service that has loads of hidden fees, and fluctuating costs, or surprises you with a much higher price than expected every month. This is where we changed the face of the industry.
Our service costs a flat rate of $69 per month no matter how many calls you receive.
Messages can be sent to your email, mobile devices, pagers, or whatever works best for you. Customization is at the very core of who we are and no two medical practices are the same.
Whether you have an influx of emergency calls or you have non-urgent messages where patients are trying to book appointments after hours, we organize them quickly and flawlessly so that you have less to worry about. You will receive all this without the many potential downsides of using live answering services. With all this value at such a low and simple price, what more could a business want?
Delivering Phone Answering Services You Can Trust
We’re proud of the fact that we are able to provide a telephone answering service you can rely on. Even though all customer interactions are automated, the service they receive remains a friendly one that they feel comfortable around. We just want to save time for your business and prevent you from spending more money than you need to.
All messages received are also not just completely secure but they are also delivered processes involving recordings and transcripts which are fully HIPAA compliant.
The best part is that we offer a 14-day FREE trial so that you can see if our answering services work for you.
Business calls can be tough to handle alone, especially in the medical field, so let us give you a hand with a service you can trust and that won’t cost you a fortune.
