Hospital Answering Services
Are you tired of answering services that make promises they can’t deliver? So are we, that’s why Medical Answering Service AI is here to help you take back control and put focus on patient care. With decades of experience and a 97.1% retention rate, there’s no one quite like us. It’s time to say goodbye to being overwhelmed and hello to a medical answering service that you know you can rely on.
How a Hospital Answering Service Works
There is a lot more to hospitals than the emergency room. You have appointments, checkups, triage, patient outreach, and ambulatory care. There are so many departments that it can be easy to lose track of, but it’s even easier for healthcare professionals to become overwhelmed when answering calls, which can lead to a decrease in terms of patient care.
When you use medical answering services for a hospital, it is there to help make answering calls easier and more organised. When you receive emergency calls outside of business hours, they are immediately directed to the correct medical professional or department. You never have to worry about patients calls being ignored as our automated service is excellent at screening and message taking to ensure everyone gets to the department they need.
While the urgent calls go straight through, the non-urgent ones are organised and bundled together. These are sent through to the relevant department the next business day (or according to your instructions) so that they can be organised and responded to in a timely manner. It ensures customer satisfaction on both ends as you have a more organised system to work with and your patients don’t feel ignored or neglected.
Why Use a Hospital Answering Service?
A professional answering service is one that works quickly and efficiently to connect patients with a medical professional so that their needs are met in excellent time. A hospital answering service takes the pressure off inbound calls by organising them for you so that you can prioritise the patients that need you most.
We know how important it is to take urgent calls, but also that things can quickly become overwhelming when you have a high call volume. In a hospital, you need all the time you can get and when you spend too much time answering calls it can have a negative impact on other aspects of your care.
This is why so many medical professionals choose to use answering services. It takes care of inbound calls, makes appointment setting easier, and gives patients peace of mind. At Medical Answering Service AI, we are also proud of the fact that we are fully HIPAA compliant, which means your patients are always protected when using our phone answering service.
Benefits of a Hospital Telephone Answering Service
Medical answering services for hospitals have a range of benefits that ensure you and your patients are getting the care they need. After all, your departments already struggle to keep up with everything, and taking calls is just one more thing for them to deal with. But if you decide to use a phone answering service for your hospital, what are the benefits of doing so?
- 24/7 Service and Organisation
Since our phone answering service is available 24/7, you never have to worry about your patients being unable to get through when they are making urgent calls. We pride ourselves on being a medical answering service you can trust, and one that is able to answer calls after hours as well as during business hours to help medical centers become more organised.
There’s no more running around and frantically trying to take messages for later while also attempting to connect urgent calls. With our medical answering service, you can take a step back and focus on other aspects of patient care in addition to the calls instead of letting callers take over your work day.
- Patient Privacy
Being HIPAA compliant is something we make apparent to all of our clients and the medical centers we work with. It ensures patient privacy when they use our medical answering service, keeping them protected and building an element of trust between your hospital and the people that it treats.
When our automated services answer calls and take messages, everything is kept secure and delivered to the correct location without the worry of human error. We want to provide a great patient experience and always demonstrate exceptional customer care.
- Saving Time and Money
Time is something you don’t have a lot of, and money is hard to come by in the medical field. This is why allowing us to take incoming calls is the perfect solution. Not only do we charge a flat rate of $69 without the fear of hidden fees, everything is organised and delivered for you so that you just have to deal with the urgent calls and handle the non-urgent ones later.
- Customized Call Options
We are very happy to announce that we are able to tailor your medical answering service package so that it meets the needs of your medical centers and the patients that you treat. We’re not like a call center, we have an answering plan that is customised for you and works with your hospital to deliver the best possible patient experience.
We have decades of experience in the medical field, and it is part of what makes our medical answering service so sought after – we already know what you want. While we will always listen to you and implement your requirements, it gives you peace of mind to know that you are working with an answering service that actually knows what it’s doing.
- Speed and Accuracy
The issue with a live person in a call center is the fact that you often end up with human errors and you can’t guarantee that patient information is safe (people talk). Our automated service ensures that patients are connected to their medical professional in less than three seconds, and all urgent calls get that same treatment.
The fact that we are an automated service means that you get accurate message taking with word-for-word notes being sent forward. You’re getting all of that and a fully HIPAA compliant solution that works after hours as well as during business hours – it’s whatever you need.
Types of Hospital Calls our Medical Answering Services Can Handle
We understand that hospitals are massive medical operations and there are dozens of departments working hard to coordinate operations. Even after years of work, expansion, and restructuring, it can remain overwhelming for the stall.
Medical answering services for hospitals can act as an automated switchboard, providing a streamlined way to answer phone calls for every aspect of healthcare communication all while remaining HIPAA compliant.
Hospitals are subjected to a constant wave of critical and urgent care calls as well as calls that don’t need to be immediately handled by hospital staff. This is where medical answering services like ours come in, offering 24/7 support and answering phone calls so that they can be organized correctly. We’ll ensure you get the important ones and have the non-urgent phone calls bundled up for later so that you can get to them as quickly as possible.
We know that medical practices like hospitals have healthcare at the top of their priorities. However, there aren’t enough hours in the day and constantly answering calls that aren’t urgent can impact patient care.
A telephone answering service for inbound calls is not only cost-effective, but also saves time and ensures that you can organize things more efficiently. Since we are an automated service, you also get complete accuracy without the risk of human error that often comes with an inbound call center.
Our medical answering services are able to provide solutions for:
- Ambulatory Services
- Patient Outreach
- Triage Calls
- Overflow Calls
How Much Does the Hospital Answering Service Cost?
The great thing is that we offer a flat rate of $69 per month. While other answering services might charge per call or the price will fluctuate depending on the call volume, we promise a fixed price with no hidden fees. Customer satisfaction means everything to us, and we want to ensure both you and your patients are taken care of.
On top of this, we make sure to tailor our phone answering service packages to suit your needs. Our customisation options alongside our decades of experience with medical practices and the medical field mean that we know exactly what you need and how to deliver it. You’re getting a fantastic deal alongside a call answering service you can trust.
When I switched to No More Phone Tag, I was mainly frustrated with the outrageous cost of my old service. I thought that an automated service would not be as patient-friendly, but I wanted to see if it would still work. Well, was I surprised? It turns out that my patients like No More Phone Tag better than my old “live” service. Why? Because it’s quicker, they know that I get the complete message, and I’m able to get back to them quickly. When my patients call me after hours with an urgent medical issue, they want to talk to the doctor, not to some call center person that has no medical expertise.
We've been providing services to medical practices since 1991, and with 97.1% of our customers staying with us, it's easy to see that we know what we're doing. What happens to the few that leave? Well, it's because they retire - we're here with you throughout your career.
The best part is that we have a 14-day free trial so that you can test out our medical answering service and see if it's the right fit for you. With full HIPAA compliance and excellent reviews, we're a company you can trust, and our free trial will prove just that.
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