A Medical Answering Service That Actually Works
Professional Medical Answering Services: When Every Call Matters
Since 1991, our healthcare answering service has set the standard for medical practices nationwide. We understand that each patient call requires professional handling, whether it’s an urgent medical concern or a routine inquiry. Our HIPAA-compliant service ensures every call is handled with the appropriate level of care and confidentiality.
We provide a fully automated answering service completely eliminating operator errors, hides the on-call provider’s phone number, and creates permanent audio records of all messages.
Patient care is just as important to us as it is to you, and we know it’s essential that your patients feel safe and comfortable when they are calling out of hours. That’s why being a HIPAA compliant service is important to us and we ensure that we provide an efficient solution that remains highly reliable and professional no matter what.
What to Look for in a Medical Answering Service
We go above and beyond HIPAA compliance protecting patient privacy are met. We provide a 100% HIPAA compliant medical answering service with the ability to handle high-volume calls, and 24/7 availability. We are known to offer personalized responses and multilingual support to ensure optimal patient engagement and care.
Urgent calls prioritized: We prioritize messages needing immediate attention, holding other calls until the next business day.
Reliability: Every urgent call is sent to the correct on-call medical professionals. We ensure the highest level of dependability.
Unparalleled patient experience: Fast service and a quick response rate leave patients feeling cared for and satisfied with the service.
Budget: Flat rate of $69 ensures you always know what you’re spending. We provide transparency.
Privacy: As a medical professional, your personal phone number is hidden. When a patient calls, the main office number is displayed.
Multi-lingual: As a medical professional, your personal phone number is hidden. When a patient calls, the main office number is displayed.
Professionalism: We answer, organise, and escalate over 10,000 medical phone calls per day, 365 days a year.
Loyal customers: With our 96% annual retention rate, we know we have some of the most loyal customers in the nation.
Year of Experience
Proven track record of excellence, delivering top-notch medical answering services for over 30 years, with a reputation for reliability and trust.
Annual Retention Rate
Consistently exceeding expectations, our 96% annual retention rate demonstrates an unwavering commitment to exceptional service.
Medical Professionals
A trusted partner to over 1000+ medical professionals, providing personalized support and expertise to enhance their practice, and drive success.
Types of Medical Offices and Industries We Cover
Here are a few of the medical specialties we are serving. Although we are able to serve all healthcare practitioners, we wanted to highlight these as an example of how our services can be effectively used.
All calls being dealt with correctly are vital to patient confidence, and our team completely understands this.
Patients can rest easy knowing they will receive a response that is completely personalized and professional.
As a completely automated answering service, we ensure that patients get faster and more professional services that leave them feeling cared for.
You can also rest assured that we are able to handle your patients’ calls, regardless of call volume. We have been doing this for over 30 years.
Benefits of Using an American Medical Answering Service
We are also a USA-owned, led, and run American medical answering service. All of this is only part of what makes us stand out from other answering companies. It is why our clients trust us with overflow calls and the care of patients, 24/7 without question.
Taking the size of your practice, medical clinic, or medical group into consideration is another aspect we will alter your customized answering service program to fit.
It doesn’t matter if you’re a dentist, even a health professional who is part of a large medical practice, or an office manager that’s overseeing numerous medical centers ~ we are here to take the pressure off and make things easier for you as well as your team. The size doesn’t matter to us, you will still get the same level of service.
Try our Medical Answering Service FREE!
Your 14-day FREE trial will allow you to see why doctors have been choosing us since 1991.
Medical Answering Service FAQ’s
Do You Provide Secure Medical Answering Services?
We provide 100% HIPAA compliant and completely secure. answering services for your healthcare practice. Our secure messaging service allows you and your patients to rest easy knowing that patient information remains safe. Ensuring your systems and your staff communication procedures are HIPAA compliant is key.
Does Your Service Handle any Day or Time of Week?
Our service for medical offices operates 24/7 which means it can handle any day or time of the week effortlessly. No matter when your emergency strikes, we will be there to direct your call in a quick and efficient manner.
How Do Your Medical Answering Services Handle Emergencies?
Our team knows which calls need an immediate response and will pass them on to the relevant medical professional within a few seconds so they can get the care they need.
If there is no answer, we ensure that the patient is passed onto the next healthcare provider on the call list – minimizing the risk of dangerous delays to their healthcare. We understand the urgency behind medical emergencies, and we know how important patient care is to you.
How Does Your Medical Answering Service Handle Angry Callers?
Since we are an automated patient service, there is no one to physically answer angry callers. Instead, they can leave a message or be put through to a physician if they are experiencing a medical emergency. The doctors we partner with work exceptionally hard, however, and don’t deserve angry callers.
Is Medical Answering Service AI Related to Medical Answering Services, LLC?
In spite of the similarities in our company names, there is no connection between Medical Answering Service AI and Med Answering Services located in Syracuse, New York. MAS (as presented in its logo) is a non-emergency transportation system that helps NYS Medicaid enrollees get easy access to non-emergency medical transportation. They are a Medicaid Transportation Management System. Medical Answering Service AI is a telephone answering service that services medical doctors’ offices and other health-related small businesses.