Patient care is just as important to us as it is to you, and we know it’s essential that your patients feel safe and comfortable when they are calling out of hours. That’s why things like being a HIPAA compliant medical answering service are important to us and we ensure that we provide an efficient solution that remains highly reliable and professional no matter what.
Choosing a physicians answering service can be a major decision, but when you see everything we have to offer, our excellent online reviews, and our high customer retention rate, it becomes clear that we stand out from the crowd.
What is a Medical Answering Service?
What patients value above all else is knowing that they are going to receive help from an experienced and quality after-hours answering service. Discovering the right answering service provider for your medical offices is a challenge we understand all too well.
It doesn’t matter if you’re a physical therapist, dentist, chiropractor, doctor, physician, or are looking for an answering service for hospitals, you can rest assured that we have medical answering service packages which are tailored to your medical practice, suiting the way in which you treat your patients.
We are proud of our efficiency, dedication, and flexibility. Our clients have discovered we effectively serve everyone from dental practices all the way to being a physician’s answering service thanks to our customization capabilities.
We have provided effective after-hours answering services for over 30 years, catering to a diverse set of healthcare providers spanning the healthcare industry. With us, you have peace of mind that your receptionist, medical office, or medical centers will never feel as though they need to work with our schedule and needs. We customize our medical answering service to make sure that it is the perfect fit for your practice.
You will have the confidence and knowledge that your patients will appreciate and feel relaxed with our tailoring options. Whether you need help with after-hours services on evenings, weekends, or even both, we can build an answering services package that offers them the best possible services so that they can continue relying on you.
You’ve never had an answering service like us, and we are here to ensure that health centers across the country are catered to – no matter what medical field they practice. Answering calls isn’t a core requirement in your line of work but it is in ours, so let us make sure that the emergencies get through to you.
By taking advantage of the strengths of live answering services without its lists of downfalls, we allow you to customize everything down to personal greetings so patients feel safer from the moment they first try to get in touch with your medical office.
Why Use a Medical Answering Service and How Does it Work?
When your patients require emergency medical care (regardless of how your practice defines urgent care), we know that every second counts. This is why your medical answering service, whether it is a clinic answering service or a hospital answering service, needs to be on top of its game.
That’s why you use Medical Answering Service.Ai. Our team can immediately tell which calls need an immediate response and will instantly pass them on to the relevant medical professional. It’s always done within a few seconds so they have access to the care they need.
You don’t need to worry if there is no answer. We will ensure that the patient is passed on to the next healthcare provider on the call list given to us. This minimizes the risk of dangerous delays in their care. We understand the urgency that comes with medical emergencies, and we know that patient care is always at the top of your list.
In the case of non-emergency calls, we will forward them to the correct medical answering service in your practice so they can be picked up during regular office hours. Non-urgent medical appointments, patient questions about health insurance, and any other administrative tasks are just some examples of incoming calls that don’t need to be forwarded to medical providers right away.
What happens to those non-emergency calls? Well, our answering service will bundle them up and have them delivered the next working day. This allows you to go through them in your own time while also ensuring that you’re not bothered by non-emergencies out of hours.
We understand the healthcare industry like the back of our hand, and this is why differentiating between urgent and non-urgent calls for your medical practice is so simple for us. No matter what patient calls request, we are likely to be familiar with their needs and are experienced in properly handling them.
You don’t need to be concerned with any potential human error or delay that comes with other medical answering services because we are automated and ensure that patient calls are sorted and put through in mere seconds.
It gives your patients peace of mind, you confidence, and ultimately provides you with an answering service that you can trust.
Benefits of Using an American Medical Answering Service
All calls being dealt with correctly are vital to patient confidence, and our team completely understands this. Regardless of when they call, their questions will be handled and forwarded correctly and instantly so that they get access to urgent treatment.
Since we run a 24-hour medical call center, your patients can rest easy knowing they will receive a response that is completely personalized and professional. Then we forward them to your pager, cell phone, home number, or texting service. You get to choose the method of communication.
No matter how you want us to get in touch, we always ensure the messages go through. More than that, you can expect those emergency calls to get through to you in 3 seconds or less – that’s the kind of answering service that patients expect and need.
While we’re a completely automated answering service, we do ensure that patients get fast and expert services that leave them feeling cared for. This service gives patients peace of mind while we quickly put them through to their healthcare provider.
We are also a USA-owned, led, and run American medical answering service. All of this is only part of what makes us stand out from other medical answering service companies. It is why our clients trust us with overflow calls and the care of patients, 24/7 without question.
Taking the size of your practice, medical clinic, or medical group into consideration is another aspect we will alter your customized answering service program to fit.
It doesn’t matter if you’re a dentist, even a health professional who is part of a large medical practice, or an office manager that’s overseeing numerous medical centers – we are here to take the pressure off and make things easier for you as well as your team. The size doesn’t matter to us, you will still get the same level of service.
We understand the stress that healthcare providers are under, and you deserve to take time off without worrying about sorting through phone calls. This is why you need a HIPAA-compliant medical and medical clinic answering service like ours – taking the hard work out so that you only have to look after the emergencies. After all, your mental and physical health is just as important.
You can also rest assured that we are able to handle your patients’ calls, regardless of call volume. We already manage over 10,000 calls daily and have been doing this for over 30 years. We are confident we can care for your patients too.
What to Look for in a Medical Answering Service
- Urgent calls prioritized: We prioritize messages needing immediate attention, holding other calls until the next business day.
- Reliability: Every urgent call is sent to the correct on-call medical professionals. We ensure the highest level of dependability.
- Unparalleled patient experience: Fast service and a quick response rate leave patients feeling cared for and satisfied with the service.
- Privacy: As a medical professional, your personal phone number is hidden. When a patient calls, the main office number is displayed.
- HIPAA compliance: We go above and beyond to HIPAA standards protecting patient privacy are met. We provide a 100% HIPAA compliant medical answering service.
- Budget: Flat rate of $69 ensures you always know what you’re spending. Our answering service provides transparency.
- Multi-lingual: No matter the language your patients speak, we have it covered. We know this is often overlooked by other healthcare answering services out there.
- Professionalism: We answer, organise, and escalate over 10,000 medical phone calls per day, 365 days a year.
- Loyal customers: With our 96% annual retention rate, we know we have some of the most loyal customers in the nation.
Types of Medical Offices and Industries We Cover
Here are a few of the medical specialties we are serving. Although we are able to serve all healthcare practitioners, we wanted to highlight these as an example of how our services can be effectively used.
Medical Answering Service Pricing
Medical answering service pricing can be complicated, charging by the call or the minute. It’s not like that with us. We charge you a flat rate of $69, no matter how many calls your practice receives after hours. We promise the price won’t change.
With our answering services, we ensure you have an economical solution that suits your medical practice. You get all of this without cutting corners on the quality of the service. While we take care of the tricky parts, you can kick back and take some time off.
The healthcare industry is already so expensive, especially when you are maintaining medical practices and doctors offices. If you add unreliable billing for answering services on top of that, it just adds more stress that takes away from your patients and that’s the last thing we want.
When I switched to No More Phone Tag, I was mainly frustrated with the outrageous cost of my old service. I thought that an automated service would not be as patient-friendly, but I wanted to see if it would still work. Well, was I surprised? It turns out that my patients like No More Phone Tag better than my old “live” service. Why? Because it’s quicker, they know that I get the complete message, and I’m able to get back to them quickly. When my patients call me after hours with an urgent medical issue, they want to talk to the doctor, not to some call center person that has no medical expertise.
Try our Medical Answering Service FREE!
Your 14-day FREE trial will allow you to see why doctors have been choosing us since 1991.
No credit card required. No contracts, no commitment.
We've been providing services to health providers since 1991, and with 97.1% of our customers staying with us, it's easy to see that we know what we're doing. What happens to the few that leave? Well, it's because they retire - we're here with you throughout your career.
The best part is that we have a 14-day free trial so that you can test out our answering service and see if it's the right fit for you. With full HIPAA (Health Insurance Portability and Accountability Act) compliance and excellent reviews, we're a company you can trust, and our free trial will prove just that.
Do You Provide Secure Medical Answering Services?
The medical answering service we provide is 100% HIPAA compliant and completely secure. Our secure messaging service allows you and your patients to rest easy knowing that patient information remains safe. Making sure all your systems and your staff communication procedures are HIPAA compliant is key.
Does Your Medical Answering Service Handle any Day or Time of Week?
Our answering service for medical offices operates 24/7 which means it can handle any day or time of the week effortlessly. No matter when your emergency strikes, we will be there to direct your call in a quick and efficient manner.
How Do Your Medical Answering Services Handle Emergencies?
When patients need emergency medical care, every second counts. That’s why your medical answering service needs to be on top of its game. This is why so many medical professionals choose to use No More Phone Tag.
Our team knows which calls need an immediate response and will pass them on to the relevant medical professional within a few seconds so they can get the care they need.
If there is no answer, we ensure that the patient is passed onto the next healthcare provider on the call list - minimizing the risk of dangerous delays to their healthcare. We understand the urgency behind medical emergencies, and we know how important patient care is to you.
How Does Your Medical Answering Service Handle Angry Callers?
Since we are an automated service, there is no one to physically answer angry callers. Instead, they can leave a message or be put through to a physician if they are experiencing a medical emergency. The doctors we partner with work exceptionally hard, however, and don't deserve angry callers.
Is Medical Answering Service AI Related to Medical Answering Services, LLC?
In spite of the similarities in our company names, there is no connection between Medical Answering Service AI and Med Answering Services located in Syracuse, New York. MAS (as presented in its logo) is a non-emergency transportation system that helps NYS Medicaid enrollees get easy access to non-emergency medical transportation. They are a Medicaid Transportation Management System. Medical Answering Service AI is a telephone answering service that services medical doctors' offices and other health-related small businesses.