100% Flat Fee Answering Services Made for Medical Professionals
Maybe you remember a few years ago, when pretty much all answering services charged you by the volume of calls? Those terrible days when a flat rate answering service felt like something from a dream?
A time when looking for overseas phone answering services seemed exciting, unlimited calls were a myth, and clear costs and pricing were not readily accessible?
With the best answering service in the nation, you can say “so long” to those per-minute charges on phone calls. It’s strange to us that it’s still common to charge per call in the answering service industry.
What we find especially odd is that flat-rate answering services aren’t more commonplace in the medical call answering space.
But that’s what makes us stand out: the fact that we know how important expenditure is to you and that even small medical businesses need to count their pennies alongside the larger ones. Size really doesn’t tend to matter when it comes to medical costs.
Reliable Flat Rate Answering Services Since 1991 and 600K+ Calls Monthly.
As a professional answering service, we handle over 600,000 calls each month. It may seem a lot, but we want to ensure our customers don’t need to stop using our call centers because of cost, and that their patients aren’t at risk by not being able to afford our phone calls. So we made calculated predictions about how much usage there would be each month and then decided to charge every customer a flat rate.
This is why we have been a flat-rate answering service since our conception on September 1, 1991. There are absolutely no hidden fees to worry about, no setup costs; it’s just us and our call center services to give your small businesses the help they need.
It’s what makes us the best answering service on the market: we offer a flat rate, are highly efficient, and can transfer emergency calls in seconds without the risk of human error. We offer outstanding support without the many hidden fees found in most businesses in our niche.
But What Is A Flat Rate Answering Service in the Medical Industry?
Telephone companies used to charge for each phone call made, and it didn’t matter if it was local or long distance. You may actually find that the majority of companies still charge for phone calls based on their length or even just the quantity made.
What’s worse is that many of them also contain hidden fees and call volume matters. That’s not something that you want to deal with as a medical professional. We don’t want our clients and their medical offices to be hit with monthly bills they simply can’t afford – that’s exactly what we want to avoid as a flat rate answering service.
Regardless of the number of calls you make with us, you get a flat-rate answering service that provides exceptional support for just $69. Not to mention that unlimited calls are included.
It’s important to us that your patients experience top-quality service that leaves them feeling at ease as we connect them with their medical professional. Thanks to our flat-rate answering service, we can guarantee that you will never lose an important call again.
All of your existing equipment can be used alongside our flat-rate phone answering service, and we have decades of experience working with medical offices. With no setup fees, it doesn’t matter how many calls you need to make – our excellent service is here to help. Our technology applies to any small business, regardless of industry, but we have spent 30 years serving doctors and physicians. As a result, we have gained a high level of experience and expertise working alongside small- and mid-sized medical practice offices that can’t be replicated by any other company.
Try our Medical Answering Service FREE!
Your 14-day FREE trial will allow you to see why doctors have been choosing us since 1991.
What You Can Expect From Our Flat Rate Medical Answering Services
All patients and callers will be greeted professionally and immediately. We’ll triage the calls in the way you instructed for seamless results.
The typical process is as follows
- In an serious emergency, patients will be asked to call 911 or head to the emergency room.
- In the case it’s not urgent, callers can leave a message for the office or request to be called back the next day.
- In cases where it is truly urgent, as by your set definitions, the caller will be asked to leave a message put through to the doctor quickly.
- When the caller leaves an urgent message, we will contact the medical provider that’s on call immediately.
The escalation process looks like this
- We text the on-call doctor immediately. If there is no response, we send another text 5 minutes later.
- If there is no response after 10 minutes, we call the doctor twice (10 and 20 minutes)
- If we still have no response from the medical professional, we will continue to escalate the situation to home phones, and other forms of contact.
When the care provider on call receives an urgent message, they can call back the patient without the need to block their caller ID.
Instead, it will show the caller ID for your office. In order to ensure the front desk is aware of any after-hours issues, we frequently email copies of urgent messages to the office.
Customizable for Your Office and Scheduling Situation
Our tailored flat rate services are fully adaptable to any scheduling needs you might have – and, unlike a flat rate live answering service, your system is not susceptible to human mood swings or operator error. It doesn’t matter if it’s nights, weekends, or any other time; we can handle any schedule, no matter how hectic. If you are out of your office or you’re too busy to take calls, you don’t need to worry about forwarding your phone line; we will automatically pick up.
No, there are absolutely no limits. Unlike traditional call center services that charge per minute, per call, or per patch, our $69 monthly rate includes unlimited calls. You will never face overage fees or surprise bills, no matter how busy your practice gets.
Yes. Even at our flat rate, your service includes intelligent, automated call triaging based on your custom rules. Urgent emergency calls are escalated and routed to your on-call medical provider within seconds, while non-urgent inquiries are safely held for your front desk the next business day.
None at all. We do not believe in hidden fees, binding contracts, or setup costs. Your 14-day trial is completely free with no credit card required, and if you choose to stay, your bill is exactly $69 a month.
Yes, our AI-powered technology integrates seamlessly with your current phone system and office setup. There is no need to purchase expensive new hardware or manually forward your lines; our system automatically steps in when you are busy or out of the office.
Get in Touch Today
Give us a call today at 800-929-1202 if you want more information on our flat rate answering service. In no time, you’ll see why more than 9 out of 10 doctors who try Medical Answering Service.Ai choose us, and why 97.1% stay with us each year.
