Providing Flat Rates and the Best Answering Service
100% Flat Fee Answering Services Made for Medical Professionals
Maybe you remember a few years ago when pretty much all answering services would charge you by the volume of calls? Those terrible days when a flat rate answering service felt like something from a dream?
A time when looking to overseas phone answering services seemed exciting, unlimited calls were a myth, and clear costs and pricing were not readily accessible?
With the best answering service in the nation you can say “so long” to those per-minute charges on a phone call. It’s strange to us that it’s still common to charge per call in the answering service industry.
What we find to be especially odd that flat rate answering services aren’t more commonplace in the medical call answering space.
But that’s what makes us stand out; the fact that we know how important expenditure is to you and that even the small medical businesses need to count their pennies alongside the larger ones. Size really doesn’t tend to matter when it comes to medical costs.
Reliable Flat Rate Answering Services Since 1991 and 600K+ Calls Monthly
I started MASAi over 30 years ago, and it’s been a flat rate answering service since its conception. I don’t believe in the whole pay per minute, patch, page, anything really – it’s completely absurd to me and many medical offices feel the same way.
Since we are a professional answering service, we handle over 600,000 calls each month. It sounds like a lot, but we don’t want to put our customers in a position where they might need to stop using our call centers because of price and potentially put their patients at risk due to not being able to afford for us to take their phone calls. So we made calculated predictions on how much usage would be every month and then decided to charge every customer a flat rate.
This is why we have been a flat rate answering service since our conception on September 1, 1991. There are absolutely no hidden fees for you to worry about, no setup costs; it’s just us and our call center services to give your small businesses the help it needs.
It’s what makes us the best answering service on the market, the fact that we offer a flat rate as well as being highly efficient and able to transfer emergency calls in seconds without the risk of human error. We offer outstanding support without the many hidden fees found in most businesses in our niche.
But What Is A Flat Rate Answering Service in the Medical Industry?
Telephone companies used to charge for each phone call made, and it didn’t matter if it was local or long distance. You may actually find that the majority of companies still charge for phone calls based on their length or even just the quantity made.
What’s worse is that many of them also contain hidden fees and call volume matters. That’s not something that you want to deal with as a medical professional. We don’t want our clients and their medical offices to be hit with monthly bills they simply can’t afford – that’s exactly what we want to avoid as a flat rate answering service.
Regardless of the number of calls made with us, you get a flat rate answering service that provides exceptional support at a flat rate of just $69. Not to mention that unlimited calls are included.
It’s important to us that your patients experience top quality service that leaves them feeling at ease while we put them through to their medical professional. Thanks to our flat rate answering service, we can guarantee that you will never lose an important call again.
All of your existing equipment can be used alongside our flat rate phone answering service, and that we have decades of experience working alongside medical offices. With no setup fees, it doesn’t matter how many calls you need to make – our excellent service is here to help. Our technology is applicable to any small business regardless of the industry, but we have spent thirty years serving doctors and physicians. As a result, we have gained a high level of experience and expertise working alongside small and midsized medical practitioner offices that can’t be replicated by any other company.
What You Can Expect From Our Flat Rate Telephone Answering Services
All patients and callers will be greeted professionally and immediately. We’ll triage the calls in the way you instructed for seamless results.
The typical process is as follows:
- In an serious emergency, patients will be asked to call 911 or head to the emergency room.
- In the case it’s not urgent, callers can leave a message for the office or request to be called back the next day.
- In cases where it is truly urgent, as by your set definitions, the caller will be asked to leave a message put through to the doctor quickly.
- When the caller leaves an urgent message, we will contact the medical provider that’s on call immediately.
The escalation process looks like this:
- We text the on-call doctor immediately. If there is no response, we send another text 5 minutes later.
- If there is no response after 10 minutes, we call the doctor twice (10 and 20 minutes)
- If we still have no response from the medical professional, we will continue to escalate the situation to home phones, and other forms of contact.
When the care provider on call receives an urgent message, they can call back the patient without the need to block their caller ID.
Instead, it will show the caller ID for your office. In order to ensure the front desk is aware of any after-hours issues, we frequently email copies of urgent messages to the office.
Customizable for Your Office and Scheduling Situation and More Reliable Than Call Center Services
Our tailored flat rate services are fully adaptable to any scheduling needs you might have – and, unlike a flat rate live answering service, your system is not susceptible to human mood swings or operator error. It doesn’t matter if it’s nights, weekends, or any other time; we can handle any schedule, no matter how hectic. If you are out of your office or you’re too busy to take calls, you don’t need to worry about forwarding your phone line; we will automatically pick up.
Get in Touch Today
Give us a call today at 800-929-1202 if you want more information on our flat rate answering service. In no time, you’ll see why more than 9 out of 10 doctors who try Medical Answering Service.Ai choose us, and why 97.1% stay with us each year.
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