End of life care is deeply personal, and that is why you need an answering service you can trust to take patient calls and help you deal with emergencies as well as general inquiries. With Medical Answering Service AI, you have a process you can trust – giving you and your clients peace of mind outside of business hours so that you can focus on providing quality care.
What is the Hospice Answering Service Process?
We know that hospice care can be difficult for you as a healthcare provider, and the good news is that the answering service process is a very simple one. It takes your business needs into account while also ensuring the patients and their families are not neglected at any point.
When patient calls come through, our automated service is there to greet them with a friendly voice so that they can be directed correctly. Emergency calls are sent straight through to the relevant medical professional so that they can be seen immediately and any issues can be resolved as quickly as possible.
Non-urgent calls are bundled together and sent to you the next working day (or according to your instructions). They are fully transcribed and can be sent to your email, phone, or pager – it all depends on your preferences. This ensures the best quality service for your patients and means that you can put the priority back on personal care without worrying about calls.
Benefits of Hospice Answering Services
Working in a hospice means that you are dealing with patients who have a serious illness and a lower life expectancy. It’s a stressful situation for everyone, and your focus is always going to be on personal care and ensuring they are comfortable as well as looked after. As highly trained staff, you specialize in home health care, and there are benefits to taking some of the pressure off with an answering service.
It gives you the opportunity to put the focus back on this because the answering service will filter calls and ensure that emergency ones are dealt with immediately. You get to focus on the patient in their final days and offer them the support they need instead of picking up the phone constantly for non-emergency calls.
We are also fully HIPAA compliant, meaning that your patients are protected as well as their family. We keep their information safe and private because we know and understand the medical field. We have decades of experience to back us up.
You can’t be there constantly, but our automated services can. Emergency calls outside of business hours will be directed to the relevant medical professional immediately, but the non-urgent ones will be gathered for the next working day so that you can get some rest and ensure your clients receive care they deserve.
We’ve mentioned that having an answering service for your hospice will save you time, but it can also save your practice money. It might prompt attention to know that we offer a flat rate for our services that doesn’t fluctuate and also remains free from hidden costs. It’s so expensive running medical industries, and we want to help keep the costs down so that you have one less thing to worry about.
Which Type of Home Care and Hospice Care Organizations Do You Provide For?
We cater to all types of home health care and hospice care organizations, ensuring that everyone is able to benefit from our services and take care of new patients and existing ones alike without the panic of worrying about incoming calls. It’s an industry with a sensitive nature and we are deeply mindful of that in the services we provide.
You can get in touch with us if you have any questions about how we can help the home health care you provide and support you in your endeavors. When you’re with us, your patients become ours.
How Much Do the Hospice Answering Service Phone Calls Cost?
As health care providers, you understand better than anyone that the cost of medical equipment, medical treatments, and medical care is on the rise. It’s difficult enough to afford all of this let alone an answering service that charges per call or even depending on the total volume. So many of them also have hidden fees that you never see coming.
We charge a flat rate of $69 that is completely fixed and remains the same without the risk of hidden costs and rising rates. Curative care is a difficult industry to be in, and you need to be able to focus on the quality of life for your patients rather than worrying about cutting costs. With us, you never need to put one before the other – our prices don’t change.
Customer Stories
We’ve been providing services to hospices since 1991, and with 97.1% of our customers staying with us, it’s easy to see that we know what we’re doing. What happens to the few that leave? Well, it’s because they retire – we’re here with you throughout your career.
The best part is that we have a 14-day free trial so that you can test out our answering service and see if it’s the right fit for you. With full HIPAA compliance and excellent reviews, we’re a company you can trust, and our free trial will prove just that.
Try our Medical Answering Service FREE!
Your 14-day FREE trial will allow you to see why doctors have been choosing us since 1991.
Frequently Asked Questions
Is Your Hospice Answering Service Empathetic?
Our hospice services are deeply empathetic as we understand how delicate the situation is for patients and their families. We always endeavor to ensure empathy and kindness even through our automated systems.
Is Your Hospice Answering Service Bilingual?
Our hospice service is completely bilingual, so you don’t need to worry about potential language barriers when you call in an emergency.
Is Your Hospice Answering Service 24/7?
We operate a 24/7 answering service because we know how important it is to be able to get through to the hospice in an emergency. As we are completely automated, you never have to worry about the lines being closed due to human difficulties or tired and cranky receptionists.
Do Your Work with Both Franchised and Publicly Owned Hospices?
We do work with both franchised and publicly owned hospices.
