HIPAA Compliant Answering Service You Can Trust
Discover why 9 out of 10 doctors prefer MASAi as their HIPAA Compliant Answering Service
For Us, Every Call Matters
With our HIPAA-compliant medical answering service, we ensure your patient confidentiality at all times. We understand that every call is vital for your facility, which is why we are here to receive calls 24/7 so that avoid missing important calls during weekends, evenings, lunch, or after hours.
We are able to answer multiple physicians regardless of their schedule. We center services around you, and we will make sure patient calls always reach your chosen device.
We’re not like a live answering service. We’re better, more accurate, faster, and we have the expertise to cater to doctors offices across the country thanks to our decades of industry knowledge.
Since we are HIPAA compliant, we also protect patient information with all patients calls and ensure that your small business is taken care of no matter the day or time.
We understand the importance behind HIPAA compliance and the fact that it remains one of the most essentials aspects of any medical practice.
Not only do we work in accordance with the Accountability Act and the Clinical Health Act, we also ensure that we are HIPAA compliant at all times and carry out regular checks on this.
Completely Customizable HIPAA Compliance with our Answering service
All on-call physicians will receive emergency messages word for word and they can be dispatched to mobile devices, home phone, or via text.
We will send the message to the backup numbers that you give us if the on-call physician is unable to take an urgent message.
Additionally, we can deliver emails that include information regarding the emergency call. Doctors are notified within 3 seconds when there are urgent calls.
We know how stressful it can be for your patients when they are trying to get through to your medical office, and that’s why we provide such exceptional response speeds.
Patients can leave non-urgent messages that will be returned during the next business day as well, which means they can schedule appointments when you’re back in the office.
We just ensure they are filtered out and separated from the emergency calls so that you are only receiving the most important messages for medical care during your down time.
Even when non-urgent messages are bundled together for you, patient information remains secure and we are very adamant about this as the leading HIPAA compliant answering service in the healthcare industry.
Most medical answering services forget how important it is for physicians to feel comfortable and looked after.
The main focus might be on the patients, but you can’t do your job properly if you aren’t comfortable and confident. Answering services like ours make sure to take care of medical professionals.Would you like more information on our medical answering services? Why not chat with a trusted member of our call center team on (800) 929-1202? We are professional, reliable, and experienced. All we want is to help.
Eliminate Mistakes with Our Answering Service
We have been able to eliminate the errors found in traditional answering services. We are consistently accurate in our HIPAA compliant medical answering services and are fully in accordance with the Accountability Act.
We answer calls in a timely and professional manner while offering superior patient care and flawlessly following the instructions from your practice. We offer all of this within a price point that works with your current budget.
Customers are confident in our abilities and every HIPAA compliant call, and we have an annual renewal rate of nearly 100%.
In fact, when customers end their time with us it is rarely because they have found a better deal – they leave because they have retired. This is why we are the best answering service, we provide what healthcare businesses need because we know the medical industry like no one else.
With us, you never need to worry about HIPAA violations and medical practices remain in excellent hands thanks to our secure messaging and the way in which we protect patient privacy. Ensuring we remain HIPAA compliant is part of makes us such a reliable service.
Since we are an automated answering service, there is no need to worry about human error when patients your are trying to get through to you.
We transfer emergency calls within seconds and the fact that we are HIPAA compliant means that patients know their confidential information is always safe.
A HIPAA Compliant Answering Service at a Flat Rate and Health Insurance Portability
We’re not like other HIPAA compliant answering services. Instead, we charge a monthly flat rate of $69. There are no hidden fees and there will not be additional charges per call or message.
The medical industry is expensive enough to fund without you having to worry about fluctuating fees from answering services. That’s why the wellbeing of your healthcare practice is always at the front of our minds.
Throughout your contract with us, your rate will never change no matter the number of calls each month.
Alongside our flat-rate service plan, you have a budgeted amount that you can count on at the end of the month and your patient information will always remain safe.
Health insurance portability also means that your patients have peace of mind and you have confidence when using our HIPAA compliant answering service. We’re here to support healthcare providers as well as the people they care for. Make sure you call us on (800) 929-1202 to utilize our medical answering service and begin providing exceptional support for your patient’s calls.
HIPAA Compliant Answering Service for Medical Professionals
With our 100% HIPAA compliant physicians answering service for medical professionals, we ensure that every call is answered on the first ring, no matter what.
We make sure physicians are notified immediately when there is an urgent call and we give the physician the ability to return the phone call without needing to block their phone number. Just as we protect patient health information, we protect yours too.
As a medical professional, you deserve your privacy even when you are dealing with emergency calls. HIPAA compliance doesn’t just give your patients peace of mind with regards to their personal health information, it is there to protect you as well.
We follow up with the on-call physician for all urgent phone calls and we give customers the choice between various escalation options in the event a physician cannot be reached. As a HIPAA compliant answering service, we make sure to go above and beyond to look after you and your patients.
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