Healthcare Answering Service
Have you been searching for a medical answering service that actually works and gets the job done? We know how you feel, and that’s why we’ve got just what the doctor ordered. At Medical Answering Service AI, your needs come first and we provide a service you can trust.
What is a Healthcare Answering Service?
Healthcare answering services are there when you can’t be. We provide a fully automated service that picks up patient calls when you are out of the office and filters them so that emergencies are put through to you and non-urgent calls are sent to you the next day.
We are fully HIPAA compliant, as all good answering services should be, and having a system like this ensures better patient care and that you are actually able to handle emergencies without being flooded with regular enquiries. It makes things simpler for medical professionals, and in a world that is increasingly complex, it is certainly needed.
How Does Our Medical Answering Service Work?
The process is simple, easy, and completely HIPAA compliant (as well as offering health insurance portability) for your peace of mind. When you activate the answering service (whether it’s because it is after hours or you are briefly out of the office), our automated service will answer patient calls as they come in. It’s not like a call center, everything is automated to make things more efficient and remove human error.
If the patient is calling with an emergency, the system will put them through to the on-call medical professional within three seconds. If there is no answer, you don’t need to worry as it will immediately put them through to the next medical professional on the list to ensure they are taken care of as quickly as possible.
In the case of non-emergency calls, these are bundled up together and delivered to you the next working day. This gives you time to look through them at your convenience so you can schedule appointments and get back to them. Your patients have free access, and you just have to pay an incredibly reasonable flat rate of $69 per month (with no hidden fees).
Benefits of Using a Healthcare Answering Service
There are several benefits to using medical answering services, and all of them help improve your relationship with your patients while also keeping call volume under control.
- Patient Satisfaction
This is perhaps one of the most important aspects of the healthcare industry. You are here to look after your patients and keep their minds at ease. By allowing our automated services to take patients calls and direct them to you, they are guaranteed quick communication with their chosen physician in an emergency.
- Farewell to Human Error
The issue with a live operator is that you often get human errors. With our automated services, you get secure messaging and speedy message delivery for urgent calls. There’s no human error as emergencies are directed to the correct medical professional within seconds so that patients get the care they need.
- Constant Access
Your patients benefit from being able to call their chosen medical practices 24/7 without issue. If it is an emergency, the calls are forwarded to you, and if it isn’t then they are bundled up and sent to you the next working day so that they can be dealt with accordingly. After hours appointments have never been easier for medical professionals and patients alike.
- Reputation and Relationship Boost
By having a medical answering service such as ours, you have the opportunity to improve your reputation as well as your relationship with your patients. As many as 60% of bad online reviews are the result of incoming calls being ignored and the frustration of appointment setting.
Being able to handle overflow calls and after hours calls aren’t just good for your reputation, it also shows your patients that you care about them. It’s the kind of answering service that you just can’t say no to when you realize how beneficial it is to the reputation of medical centers.
- Improve the Quality of Care
The thing is, we know that medical professionals just like you are exhausted. You have a lot to deal with and very little rest, which is why medical answering services are such a good step forward. You have time to rest when the practice closes while our answering services filter calls and make sure you’re only getting the actual emergencies. Rested physicians mean cared for patients.
Which Medical Professions Do Healthcare Answering Services Cover?
We cover all medical professions with our clinic answering service, and we offer customisation for each industry to ensure that you are getting a service you can rely on. We are happy to cater to:
- Physical Therapists
- And many more
How Much Do Medical Answering Services Cost?
The great thing about our medical answering service is that it only costs you a flat rate of $69. There are no hidden fees, no extra charges to hit you every billing cycle, just one price for as many calls and emergencies as you need. We won’t alter the price just because you are taking more or fewer calls. That’s what sets us apart from the rest.
The healthcare industry is already expensive to maintain without having to worry about the cost of our services. You can trust us to handle everything with minimal hassle and a price that keeps doctors everywhere feeling less stressed.
When I switched to No More Phone Tag, I was mainly frustrated with the outrageous cost of my old service. I thought that an automated service would not be as patient-friendly, but I wanted to see if it would still work. Well, was I surprised? It turns out that my patients like No More Phone Tag better than my old “live” service. Why? Because it’s quicker, they know that I get the complete message, and I’m able to get back to them quickly. When my patients call me after hours with an urgent medical issue, they want to talk to the doctor, not to some call center person that has no medical expertise.
We've been providing services to medical practices since 1991, and with 97.1% of our customers staying with us, it's easy to see that we know what we're doing. What happens to the few that leave? Well, it's because they retire - we're here with you throughout your career.
The best part is that we have a 14-day free trial so that you can test out our medical answering service and see if it's the right fit for you. With full HIPAA compliance and excellent reviews, we're a company you can trust, and our free trial will prove just that.
Sign Up For a FREE 14 Day Trial
No credit card required. No contracts, no commitment.
Find out why 9 out of 10 doctors switch to our service after the trial period.
Is Your Healthcare Answering Service HIPAA Compliant?
Our healthcare answering service is completely HIPAA compliant. We ensure patient security at all times when answering calls and directing messages. Patient information is always safe with us and our HIPAA compliance is some of the best in the medical field.
Where are you based?
At Medical Answering Service AI, we are based in Westerville, Ohio. However, our services are nationwide. It doesn't matter where in the USA you are, our medical answering service is a national company that can help your practice find a better balance.