24/7 Medical Answering Service You Can Trust
Philadelphia medical professionals are switching to Medical Answering Service AI. A revolutionary after-hours communication service replacing error prone call centers with a fully automated answering system. This advanced service eliminates typical human errors, protects the privacy of on-call providers by concealing their contact numbers, and maintains permanent audio records of all patient interactions. If you prefer an old style call center answering service solution, there are over 5,000 to chose from nationwide including FonAngle Communications located at 1717 Arch St, Philadelphia, PA 19101
With Medical Answering Service AI, urgent issues are promptly forwarded to the on-call provider, while non-urgent messages are reserved for the next business day. In emergency medical care, where every moment is crucial, the efficiency of your medical answering service, whether for a clinic or a hospital, is paramount.
This is precisely where our medical answering service in Philadelphia excels. Our system is adept at swiftly identifying patient calls that require immediate attention, ensuring they are promptly relayed to the appropriate medical professional. Our quick response, always within three seconds, ensures patients gain timely access to the care they need.
What Type Of Answering Services Philadelphia Do You Need?
- Answering Service for Family Medicine practitioners: Effective triaging of after-hours calls is critical for every family practice. Our service handles emergencies and general inquiries, ensuring seamless communication and continuous patient care, even after business hours.
- Answering Service for Internists: We make sure every patient feels cared for while ensuring that non-urgent issues are held to the next day.
- Answering Service for Pediatricians: We specialize in answering services for pediatric practices. Our team expertly manages appointment scheduling, parental inquiries, and urgent care calls.
- Answering Service for Surgeons: We handle every call accurately, so patients get quicker help, the provider on-call knows immediately about any urgent issues, and less urgent calls are handled appropriately.
- Answering Service for OBGYNs: We manage all after-hours calls, offering reliable support for routine and urgent women’s health concerns.
- Answering Service for Dentists: We offer tailored answering services for dental practices,
- Answering Service for Other Healthcare Practitioners: We know how to handle the diverse needs of different medical specialties ensuring efficient communication support across the healthcare sector.
Who We Serve
How It Works
Here’s an overview of our doctor’s answering service:
- Redirecting Calls: Initially, the doctor’s office redirects their phone lines to the answering service provider, ensuring that all incoming calls are routed to the service, particularly after hours, on weekends, or special holidays.
- Urgent calls prioritized: We prioritize messages needing immediate attention, holding other calls until the next business day.
- Reliability: Every urgent call is sent to the correct on-call medical professionals. We ensure the highest level of dependability.
- Unparalleled patient experience: Fast service and a quick response rate leave patients feeling cared for and satisfied with the service.
- Privacy: We make sure your personal phone number is hidden. When you call a patient, the main office number is displayed.
- HIPAA compliance: We go above and beyond to HIPAA standards protecting patient privacy are met. We provide a 100% HIPAA compliant medical answering service.
- Budget: Flat rate of $69 ensures you always know what you’re spending. Our answering service provides transparency.
- Multi-lingual: No matter the language your patients speak, we have it covered. We know this is often overlooked by other healthcare answering services out there.
- Professionalism: We answer, organize, and escalate over 10,000 medical phone calls per day, 365 days a year.
- Loyal customers: With our 96% annual retention rate, we know we have some of the most loyal customers in the nation.
This streamlined approach ensures that patient calls are professionally handled, maintaining high-quality care even when the doctor’s office cannot respond promptly.
Which Medical Professions Do Healthcare Answering Services Cover?
We cover all medical professions with our clinic answering service, and we offer customisation for each industry to ensure that you are getting a service you can rely on. We are happy to cater to:
Try our Medical Answering Service FREE!
Your 14-day FREE trial will allow you to see why doctors have been choosing us since 1991.
Advantages of Choosing a Medical Answering Service In Philadelphia
There are innumerable advantages to choosing a medical answering service in Philadelphia. You will know when you get in touch with us! For now, take a quick look at opting for our service:
- Operating 24/7, our medical answering service guarantees that your patients will always encounter a personalized and professional response. We offer flexible forwarding options to your pager, cell phone, home number, or text service, allowing you to choose your preferred communication method.
- Our automated answering service delivers speedy, professional patient interactions, fostering a sense of attention and care. This approach helps make patients feel secure and offers them reassurance.
- Recognizing the immense pressures on the current healthcare providers, we offer a HIPAA-compliant service that allows you to take necessary breaks without the stress of managing calls. We handle the routine, leaving you to focus on emergencies.
- With the capacity to manage over 10,000 calls daily and over 30 years of experience, we are equipped to handle high call volumes and provide exceptional patient care.
We Come with Experience And Expertise
Boasting over 30 years of experience providing after-hours answering services in Philadelphia, we’ve supported an extensive array of healthcare providers across the industry. Our services ensure that your receptionist, medical office, or center is always accommodated according to your specific requirements and schedule.
With our tailored services, you can be confident that your patients will feel acknowledged and at ease. Don’t let them feel stranded when they need your assistance. Patients feel a lot more at ease when someone takes their call promptly. We offer adaptable support for after-hours needs, including evenings and weekends, creating service packages that deliver optimal care, enhancing your patients’ reliance on you.
In summary, a medical answering service in Philadelphia offers local expertise, efficiency in handling high-volume calls, and round-the-clock accessibility. Don’t get overwhelmed by the calls. Opt for our medical answering service in Philadelphia instead!
Focus on your practice and offering medical expertise to your patients. We will take care of the calls.
Other Philadelphia answering services
Here is a list of call center style answering services in Philadelphia, Pennsylvania
800 We Answer
6435 Castor Ave, Philadelphia, PA 19149
Arrow Answering Dispatch
8125 Frankford Ave, Philadelphia, PA 19136
Doctors Switchboard
1802 Callowhill St, Philadelphia, PA 19130
Medical Answering Services are also accessible in the following cities in Pennsylvania:
Upper Derby, Allentown, Altoona, Bensalem, Bethlehem, Erie, Harrisburg, Lancaster, Pittsburgh, Reading, Scranton, Wilkes-Barre, York
19102, 19103, 19104, 19106, 19107, 19109, 19111, 19112, 19114, 19115, 19116, 19118, 19119, 19120, 19121, 19122, 19123, 19124, 19125, 19126, 19127, 19128, 19129, 19130, 19131, 19132, 19133, 19134, 19135, 19136, 19137, 19138, 19139, 19140, 19141, 19142, 19143, 19144, 19145, 19146, 19147, 19148, 19149, 19150, 19151, 19152, 19153, 19154
Frequently Asked Questions
How does your pricing structure setup?
Since our establishment in 1991, we have always been 100% flat rate. An office with up to two providers is $69 per month.
Do you offer 24/7 answering?
Yes. Our service is available around the clock, every day of the year, to guarantee that your office remains accessible at all times. Whether it’s during standard business hours, weekends, holidays, or late at night, we aim to offer uninterrupted support for all your callers.
How is your service designed for different medical specialties?
Our service is always custom tailored for each medical specialty and also your individual business needs.
Can I get receive real-time updates and access to call records?
Certainly! Our system delivers real-time notifications and grants you access to call logs, messages, and recordings through a secure online portal. This ensures you stay informed and can monitor the quality and content of interactions.
These questions and answers aim to provide clarity and confidence for businesses considering the integration of an answering service into their operations.
