8 Safeguards Every HIPAA Compliant Medical Answering Service Should Provide [Infographic]

Healthcare professionals work with protected health information (PHI) on a daily basis, so effective and secure communication are necessary to provide optimal patient care. If outside staff members or services answer your patients’ phone calls, it’s critical that they prioritize patient privacy as much as customer service. Partner with a HIPAA compliant medical answering service for optimal patient privacy and communication for your practice.

A trusted HIPAA compliant medical answering service needs to use experienced personnel as well as secured procedures and technology to conform to regulatory standards. Whether delivering messages or routing emergency calls, each task should be done with attention to detail and privacy of patient health information.

The following eight protections are found on any good HIPAA compliant medical answering service.